Terms & ConditionsHow we work together.

Ownership

As a client you are responsible for creating and implementing your decisions, choices, actions and results. I ask you to commit to the work that needs to be done to achieve your goals, and to create the time and energy necessary to make that a reality. You can expect the same from me.

An essential element of ownership is that you are always responsible for scheduling your sessions and for sharing your updates proactively, so you get the most out of our time together. If you do not, or do so late, the price does not change: I reserve my availability for a limited number of clients. If you cannot find a suitable slot in my calendar, tell me early so we can find another option.

Sessions cancelled or moved with less than 24 hours' notice count as used. If you miss a session without notice, it counts as used. This is not a penalty; it is the only way a reserved hour can work.

Confidentiality and ethics

All our communication is confidential. I do not share your information with third parties, except where required by law or where there is an imminent risk of serious harm to you or someone else. As a Certified Human Potential Coach (CHPC) I hold myself to the ICF code of ethics, which is published on the ICF website.

Your data

To coach you I process personal data, including data about your body: weight, body composition, measurements, energy, sleep, and any laboratory results you choose to share with me. Under the GDPR some of this counts as health data, which may only be processed with your explicit consent. By starting the program you give that consent, and you can withdraw it at any time, though doing so will end the program because the coaching cannot run without the data.

I use ordinary business tools to run this practice, including email, calendar, forms, spreadsheets and payment providers, so your data is stored in those systems. I keep it for as long as the coaching relationship lasts and for the period my accountant and Dutch tax law require afterwards. You can ask me at any time for a copy of what I hold, for corrections, or for deletion.

Practical requirements

Data-driven insight needs data. You will need a scale that measures body fat percentage (BMI is not useful here), a tape measure for waist and hip circumference, and a box of ketone test strips (roughly EUR 10 / USD 15). Without these you cannot track your progress, and the program loses most of its value.

Laboratory tests and supplements are not included in the fee. I tell you which markers are worth testing and what your results mean for your program; arranging and paying for the tests, and buying any supplements, is yours to do.

Result guarantee

For the six-month Personal and Live programs I guarantee a minimum weight loss of 6 kg (13 lbs), measured from the weight recorded at intake to the weight recorded in your final session.

If you have not passed 6 kg at the end of the program, I continue coaching you at no additional cost until you do, for a maximum of two months after the program end date. The guarantee ends at that point, whether or not the result has been reached. The Group program does not carry this guarantee.

The guarantee applies if you followed the program. That means:

• you submitted your agreed weekly data in at least 22 of the 26 program weeks
• you booked and kept your sessions at the cadence the program calls for, rescheduling rather than skipping when a week did not allow it
• the data you submitted was accurate to the best of your knowledge
• you applied the nutrition and supplement recommendations given, and told me when you did not
• you told me if you started or stopped any medication, treatment or other weight loss program during the term

The guarantee is an extension of coaching. It is not a refund, in whole or in part, and it does not cover the cost of laboratory tests, supplements, food or any third-party service. Results vary per individual.

Limitations

I am not a licensed doctor, dietitian, therapist, or healthcare professional. My services provide general guidance on nutrition, exercise, and wellness and are not medical, therapeutic, or dietary prescriptions. They are not intended to diagnose, treat, prevent, or cure any medical or mental health conditions. Before following any recommendations in these fields, you must consult a licensed healthcare provider to ensure safety and appropriateness. You assume all risks associated with my recommendations and acknowledge that I do not guarantee the safety or efficacy of supplements. By engaging my services, you agree to release me from any claims or liabilities arising from coaching. You are responsible for ensuring compliance with local laws.

Payment, VAT and currency

Statement descriptor. Charges on your bank or credit card statement appear as HUMANPOTENTIALCOACHING.

Invoice description. Invoices use one of the following line items: "Personal Coaching: Program" (or Monthly Plan), "Solo Coaching: Program" (or Monthly Plan), or "Group Coaching: Program" (or Monthly Plan).

VAT. Invoices to clients in the Netherlands include Dutch VAT. Invoices to business clients elsewhere in the EU who supply a valid VAT number are issued with VAT reverse-charged. Invoices to clients outside the EU are issued without VAT.

Currency. Payments are processed in euros (EUR) or US dollars (USD) as selected at checkout. Pricing is fixed in both currencies; your bank may apply its own international transaction or conversion fees.

Purchase orders and references. If your accounting department needs a purchase order number or an internal reference on the invoice, send it to me and I will put it on the invoice.

Invoiced payments. Where an invoice is issued rather than paid at checkout, it is payable within 14 days of the invoice date.

Commitment

Once you start there are no refunds. Before we begin we therefore make a deliberate choice to start this partnership. In practice, once that decision is made the rest becomes easier. Commitment is part of the result.

Errors

Mistakes can happen when selling online. I do not guarantee that everything is always correct, and I reserve the right to cancel an order where something has clearly gone wrong. Examples include a checkout processed with faulty pricing or an incorrect VAT status.

Governing law

These terms are governed by Dutch law. Disputes are submitted to the competent court in Amsterdam.